Night Team Member Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Banbury
Review Submitted: April 2025
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
2.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
As a Night Team Member at Premier Inn Banbury, I take pride in providing a safe, welcoming, and comfortable environment for all our guests. I'm reliable, attentive, and always ready to go the extra mile to ensure a great night's stay.
To what extent do you enjoy your programme?
3/5
I really enjoy my role as a Night Team Member. I like the responsibility that comes with working independently and the satisfaction of knowing I’m helping guests have a safe and comfortable stay. Every shift is different, which keeps the job interesting and rewarding
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I’ve developed strong problem-solving and communication skills, especially when handling guest requests or unexpected situations during the night. I’ve also improved my ability to work independently, manage time effectively, and maintain high standards of safety and cleanliness.
Structure and Support
How well organised/structured is your programme?
3/5
The programme is well-structured and provides clear guidance on responsibilities and expectations.
How much support do you receive from your employer?
3/5
I receive good support from my employer. There’s always someone available if I need help or guidance
How much support do you receive from your training provider when working towards your qualifications?
3/5
I receive regular support from my training provider, including check-ins, feedback, and guidance
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It helps me understand the bigger picture of hospitality and customer service, and I’ve been able to apply what I’ve learned directly to my day-to-day tasks.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Yes, I would definitely recommend Premier Inn to a friend. It’s a supportive place to work with good training, a friendly team, and opportunities to grow
What tips or advice would you give to others applying to Whitbread plc?
My advice would be to show that you're friendly, reliable, and willing to learn. Premier Inn values people who care about customer service and can work well as part of a team.
