Receptionist Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Dartford
Review Submitted: April 2025
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a Hospitality Team Member , my role involves delivering excellent customer service and making sure every guest has a positive experience.On a day-to-day basis, my tasks includes greeting and seating the guests, handling payments, keeping the area clean and tidy, support my team during busy periods.
Every shift is different and I enjoy the fast - peaced environment and the chance to work with people from different backgrounds.
Every shift is different and I enjoy the fast - peaced environment and the chance to work with people from different backgrounds.
To what extent do you enjoy your programme?
5/5
Yes , I really enjoy it! Working with Whitbread while doing my Level 2 (V3) apprenticeship has been a great experience. I like that I am learning new skills on the job day to day. One of the things that I like most is interracting with guests- welcoming them, helping them feel comfortable , and making sure they leave happy.I also enjoy working as part of a team.Is a good feeling that we support each other.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Comunication - clear , polite and confident ,verbal communication with guest and team
Problem-solving - thinking on your feet, especially when dealing with unexpected situations
Time management - handling tasks efficiently, prioritising during busy periods
Adaptability - staying calm and flexible during busy hours or changes in routine
Problem-solving - thinking on your feet, especially when dealing with unexpected situations
Time management - handling tasks efficiently, prioritising during busy periods
Adaptability - staying calm and flexible during busy hours or changes in routine
Structure and Support
How well organised/structured is your programme?
5/5
The programme is verry well organised and structured.I always know what I am working towards and my trainers cleary explain each step.The online learning platform is easy to use and everything links directly to what I do at work , which makes it all feel more relevant.
How much support do you receive from your employer?
5/5
I receive a lot of support from my employer throught my programme.My manager understand the importance of my learning and give time and encouragement to complete my tasks. If I have questions or need help, is always there to guide me.I feel like really wants me to succed , not just in the programme , but also as part of the team
How much support do you receive from your training provider when working towards your qualifications?
5/5
Very supportive , easy to talk to , and always available if I have questions.They give useful feedback on my work and help me stay motivated.The sessions are clear and focused, and I always fell like I am making a progress.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
This apprenticeship has really boosted my confidence and helped me build more skills
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
In terms of extra activies, there are not any formal sports teams or clubs at my workplace , but there is a great social atmosphere which helps build strong relationships whith colleagues.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Is a supportive and friendly place to work, where you can learn and grow at your own pace. They value the developement and give you the chance to build a proper career in hospitality, not just a job.You feel part of something bigger.
What tips or advice would you give to others applying to Whitbread plc?
1. Do not be afraind to ask questions or ask for help - there is a lot of support available
2. Make the most of the opportunities you get - learn from your colleagues , ask for feedback, and try different tasks to grow your confidence
3. Most importantly, enjoy it! It is a great place to learn, meet new people and build your future.
2. Make the most of the opportunities you get - learn from your colleagues , ask for feedback, and try different tasks to grow your confidence
3. Most importantly, enjoy it! It is a great place to learn, meet new people and build your future.
