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Higherin

Service Team Manager Review

at Bupa

Level 3 Apprenticeship

Salford

Review Submitted: April 2025

Overall Rating

4.1 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role
5/5 - Skills Development
3.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Managing a team to provide Healthcare Administration such as diary management, complaint handling and letter writing, invoicing and maintaining and supplying records.
To what extent do you enjoy your programme?
3/5
Mostly - the content and the interaction with my course PDE have all been great. However I have had a unique situation this past year that has meant I have often found it a challenge to concentrate on the course and as a result fell behind and had to work hard to catch up.

Skills Development

Have you learnt any new skills or developed existing skills?
5/5
Yes - I started this course when I was new to managing and I now have the tools to help me be a better manager alongside my own experience.

Structure and Support

How well organised/structured is your programme?
4/5
Great - I enjoy the face to face and group sessions. The online learning is presented in a good format.
How much support do you receive from your employer?
3/5
On paper 100%. However as mentioned, I have found it difficult to make time for my course and I do think my employer wouldn't always be aware of the impact recent role changes have had on my course however I have been able to adapt and move forward each time.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots, sometimes weekly catch ups. Quick and relevant assistance as needed. Cant fault [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] at Corndel for the help she has given me
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Quite a lot. I find myself thinking back to specific learning when faced with a scenario in work.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
I'm sure there are but I haven't joined any or aware of any.

Recommendations & Advice

Would you recommend Bupa to a friend?
Yes
Why?
Its a good company to work for.
What tips or advice would you give to others applying to Bupa?
Learn as much as you can and if you cant go up, go sideways.
In This Review
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