CSA Supervisor Review

Item: CSA Supervisor at Compass group
Rating: 4.7
Author: Anonymous

at Compass group

Higher Level Apprenticeship

Hospitality Management

Biggleswade

Review Submitted: April 2025

Overall Rating

4.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

Running and supervising a small team for 2 service periods a day. I attend management and function meetings. I also run events like parties and formal dinners and I also supervise the mess bar. My shift is usually 6.00am until 1.30pm but this chances to suit business needs.

To what extent do you enjoy your programme?

5/5

I enjoy it very much. I find it very informative and the work is set out in a way that makes it interesting.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

During my apprenticeships I have learnt more about different leadership styles and skills and been able to incorporate this into my work. During workshops and doing knowledge bites I have learnt so much about this industry and it has really helped my understanding in the workplace.

Structure and Support

How well organised/structured is your programme?

5/5

Extremely well. I have knowledge bites to start with, then attend a workshop for that particular course and then will complete a small professional discussion at the end of it. I feel this really helps to withhold the information.

How much support do you receive from your employer?

5/5

A lot. I get my 7.5 hours a week as they gave me a Friday work from home day for my apprenticeship. They also put me into contact with other apprentices who have completed the course before and are always an email away if I need help.

How much support do you receive from your training provider when working towards your qualifications?

5/5

My tutor is absolutely incredible! She works hard to make sure I meet appropriate deadlines and makes sure to challenge me in my work to better myself. She makes meetings relaxed and fun and I don't get made to feel pressured when deadlines are approaching. I could not wish for a better tutor.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I feel my qualification gives me a better understanding the wider view of the company. When I first started here I was just a customer service assistant and didn't understand the ins and outs of the business or the impact small mistakes could make. Now I work hard to ensure little mistakes are made as I know the business could potentially suffer for it. I am also able to take new skills I have learnt and put them into my work.