Resoloutions Review
at Fidelity International
Level 3 Apprenticeship
Finance
Kingswood, Surrey
Review Submitted: April 2025
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I work in the resolutions department as an apprentice where we the first line of support to our customers, advisers and members. I am responsible for investigating, resolving and responding to issues which could carry a financial, regulatory or reputational implication for the business. The role is extremely varied and provides a great foundation for fulfilling career aspirations.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy my programme and happy I came here. Fidelity fully supports us in doing further qualifications and exploring other departments as well which I am interested in.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have exponentially developed my attention to detail and analytical skills through this job as each case we are given requires thorough investigation. As well as that we have a strong belief with actually having conversations with our clients over the phone and I have thoroughly improved my skills on speaking over the phone with clients.
Structure and Support
How well organised/structured is your programme?
3/5
The programme is well-organised and structured, providing valuable learning opportunities and support. However, there is slight room for improvement in communication between Fidelity and the learning provider to ensure smoother coordination and more efficient information exchange.
How much support do you receive from your employer?
4/5
There is plenty of support provided by Fidelity, whether it comes from our manager, buddy, or through various support schemes that the company offers. The comprehensive support network ensures that apprentices feel guided and encouraged throughout their programme, contributing to their professional and personal development.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Fidelity provides us with plenty of support through a dedicated skills coach, informative videos on each topic, practice questions, and mock exams. This comprehensive approach ensures that apprentices have the resources and guidance needed to succeed in their programme and develop their skills effectively.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The Investment Operations Certificate (IOC) covers many topics that are highly relevant to my day-to-day role. This qualification equips me with essential knowledge and skills, significantly enhancing my performance and contributing to my professional development within the company. It’s a valuable asset in improving my effectiveness at work.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes, there are several extra-curricular activities at work, such as social events and professional networking opportunities. We have many team events that promote camaraderie and collaboration. However, I believe there is room for more activities to further enhance our work-life balance and strengthen team relationships.
Recommendations & Advice
Would you recommend Fidelity International to a friend?
Yes
Why?
Yes, I would recommend Fidelity International to a friend. The company offers a supportive and dynamic work environment, excellent professional development opportunities, and competitive benefits. The culture promotes innovation and collaboration, and there are various extra-curricular activities that foster team bonding and work-life balance. Overall, it's a great place to grow both personally and professionally.
What tips or advice would you give to others applying to Fidelity International?
When applying to Fidelity International, it's important to thoroughly research the company and understand its values and culture. Tailor your CV and cover letter to highlight relevant skills and experiences. Demonstrate your enthusiasm for the role and the industry, and be prepared to discuss how you can contribute to the team. Networking can also be helpful; reach out to current employees for insights. Additionally, practice common interview questions and scenarios to build confidence.
