Customer Service Assistant Review
at Norfolk County Council
Level 3 Apprenticeship
Customer Service
Norwich
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to answer customer enquiries predominately by phone but also by email, live chat, online forms and social media
To what extent do you enjoy your programme?
5/5
I enjoy learning new things and putting these into practice. I enjoy seeing myself becoming more confident managing others.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
The apprenticeship has helped me learn so many new skills and giving me the chance to put these into practice.
Structure and Support
How well organised/structured is your programme?
5/5
Brilliant
How much support do you receive from your employer?
5/5
My employer is always willing to give any help I need, they allowed me time off the phones to complete my work and have helped me implement my learning
How much support do you receive from your training provider when working towards your qualifications?
5/5
Perfect
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has helped a lot
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are
Recommendations & Advice
Would you recommend Norfolk County Council to a friend?
Yes
Why?
a fantasstic fair employer who always helps staff
What tips or advice would you give to others applying to Norfolk County Council?
SHow off your skills
