Front of house Review
at Whitbread plc
Level 2 Apprenticeship
Bar and Waiting
Letchworth
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work at premier inn as an appointed person and front of house. This involves helping out with breakfasts, working on the reception helping guests with any requests. I then manage the till and the financials after breakfast. Support with any cleaning. Then check the rooms after the house keepers have done their jobs. It is a very fast paced job..
To what extent do you enjoy your programme?
5/5
I have enjoyed every minute of it. The enjoyment of learning new things and skills that I can transfer onto my every day job and my tutor is just incredible the time an effort she puts in to work with me is just great.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt a lot many different things and I have come to realise that Communication and having communication goals are very important. It has been interesting learning about the 7-38-55 rule within communication
7-38-55 Rule of Communication
The 7-38-55 Rule refers to the breakdown of how we communicate, based on research by psychologist Albert Mehrabian in the 1970s. According to his study, communication is made up of three components:
7%: Words (the actual content of what we say)
38%: Tone of Voice (how we say the words—this includes things like pitch, volume, and inflection)
55%: Body Language (this includes facial expressions, posture, gestures, and other non-verbal cues)
7-38-55 Rule of Communication
The 7-38-55 Rule refers to the breakdown of how we communicate, based on research by psychologist Albert Mehrabian in the 1970s. According to his study, communication is made up of three components:
7%: Words (the actual content of what we say)
38%: Tone of Voice (how we say the words—this includes things like pitch, volume, and inflection)
55%: Body Language (this includes facial expressions, posture, gestures, and other non-verbal cues)
Structure and Support
How well organised/structured is your programme?
5/5
Very organised the layout of what is expected is easy to follow and we are able to do things and the tasks at our own pace.
How much support do you receive from your employer?
5/5
They are great. They give me the Time I need to be able to complete my tasks all the staff re so supportive they will answer any questions that I have and they always asks how I am getting on and if I need any help as some of the staff have completed this apprenticeship already.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is she takes so much time to support me. [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is always checking she goes above and beyond to find me video to help me support with the area I am finding difficult as I am having to retake my maths. [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] is at the end of the phone whenever I need her.. she will promptly reply to messages or emails.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have learnt so much so far and when I am dealing with guests I think about certain things I have learnt like how I communicate and how to use HEARTwhen dealing with a bad request.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Beastie we work alone we don’t really get the opportunity to mix with the team but we do get involved in charity’s events for Great Ormand street hospital.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
They are a well known company and they support you to go up the progression ladder which is great to get the best out of you and you can travel anywhere with this.
What tips or advice would you give to others applying to Whitbread plc?
Just be yourself and ask for anything you need they will help and support you. I have met some of the head office tea and they are great and passionate about their jobs
