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Volkswagen Financial Services

Continuous Improvement Support Review

at Volkswagen Financial Services

Higher Level Apprenticeship

Customer Service

Milton Keynes

Review Submitted: April 2025

Overall Rating

4.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role
5/5 - Skills Development
4.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Since starting at VWFS I've had an amazing time meeting colleagues and getting a deeper dive into the company as a whole. Although it was a slow start, my responsibilities in different projects have been increasing. I've also booked myself onto a few personal development days to increase my understanding of different subjects. I think its really important for a company to not only help with work growth as well as personal growth and VWFS have done this perfectly! I have yet to begin my studies, this is due to the training provider not VWFS, but I'm already learning and I'm looking forward to starting!
To what extent do you enjoy your programme?
4/5
I haven't Started it yet. But I'm very exited to start!

Skills Development

Have you learnt any new skills or developed existing skills?
5/5
Yes! As mentioned VWFS are very good at helping develop personal skills as well as work skills. My team are also good at helping me develop my skills.

Structure and Support

How well organised/structured is your programme?
4/5
I haven't started my programme as of yet. But the structure on the work side is very good.
How much support do you receive from your employer?
5/5
I receive a lot of aid from VWFS. Not only have they ensured that team I've moved into fits perfectly with the course I will be doing. But my team are always happy to help and teach me how to do things that may come up in my course.
How much support do you receive from your training provider when working towards your qualifications?
5/5
As I haven't started yet I cannot fully say, But from what I've heard I should be receiving a large amount of support from my training provider if I need it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Since starting I've noticed my team use a lot of the techniques that I will be learning through my qualification. I know that once my qualification is completed I will have a deeper understanding on those techniques and be able to apply them.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are plenty of social activities as well as professional networking events. Social activities are usually quite relaxed, and there is no pressure to go if you don't want to, but these occur a couple times a month so I unable to go to all of them.

Recommendations & Advice

Would you recommend Volkswagen Financial Services to a friend?
Yes
Why?
I really enjoy the people that I work with. My Manager is lovely and has made me feel at home within the team. VWFS are also very good with professional and personal development, which makes them outstanding.
What tips or advice would you give to others applying to Volkswagen Financial Services?
Hearing back from them may take a month or two after first applied, but they will get back to you. Be yourself, they enjoy a friendly face that will fit into the team but also be able to act professional. If you have a video interview its okay to misspeak, I did and my manager still talks about it to this day as it gave him a laugh.
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