Duty manager Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Hertfordshire
Review Submitted: April 2025
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
3/5
-
Skills Development
2.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Front of house duty manager
Checking in guests
Running restaurant
Serving bar
Completing health and safety books
Checking in guests
Running restaurant
Serving bar
Completing health and safety books
To what extent do you enjoy your programme?
4/5
I enjoy as it's taught me lots of things that the company didn't or has gone into more detail
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
How to make cocktails
Dealing with customer complaints
Understanding there are different types of customers and how to give them the best customer service
Dealing with customer complaints
Understanding there are different types of customers and how to give them the best customer service
Structure and Support
How well organised/structured is your programme?
3/5
It's very well organised
How much support do you receive from your employer?
3/5
I get support when I ask for it. My employer has made an apprenticeship group where we can ask questions and other members doing apprentiships can help you
How much support do you receive from your training provider when working towards your qualifications?
3/5
My trainer has helped me when I asked for it. And they check in when they see I'm behind
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It's helped me by giving me a better understanding to the types of customers I could have. And how to deal with difficult situations
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
Not from I'm aware of
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
No
Why?
It's very understaffed. We're just told to deal with it as that's the amount of hours we are given and can't get an extra person
What tips or advice would you give to others applying to Whitbread plc?
Be prepared to be overworked
