CLIENT SERVICES APPRENTICE Review
at Fidelity International
Level 3 Apprenticeship
Customer Service
London
Review Submitted: March 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I take calls for our clients and helping solve their probelms they have, also placing deals for them if they need us to do
To what extent do you enjoy your programme?
5/5
i enjoy it a lot, every day is not the same i have different cases each day, different types of calls so it is always changing and with the team it makes it more fun
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i have learnt a lot skills in finance, things like how pensions work, new things in the stock market and things along those lines
Structure and Support
How well organised/structured is your programme?
5/5
i get a day every week to work on my apprentice projects i get with bpp and they are flexible in things if i am slow at something they will help as i am still new
How much support do you receive from your employer?
4/5
a lot i have a member of our early carers team talking to us if we need help, our TL helps us a lot when we need it
How much support do you receive from your training provider when working towards your qualifications?
5/5
We get a coach for the time and we can email them anytime when we need help, we also get weekly newsletters and a lot of things on the website to help us
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
it helps me understand the more backend of my field and that over time helps me understand my role more
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
i am part of investment20/20 which do professional events and talks with other people in the field such as with JP morgan and M&G these events we get talks with people high up in that company and how they got there their journey.
Recommendations & Advice
Would you recommend Fidelity International to a friend?
Yes
Why?
it is a workplace that has there employees as one of top and helps to be flexible with things that are going on with everyone
What tips or advice would you give to others applying to Fidelity International?
learn the field you are going in, understand the role and understand what you want, you dont need to worry about knowing everything from the start just enough for a base which fidelity will build a top of what you have
