Receptionist Review
at NHS Property Services
Level 2 Apprenticeship
Business Operations
Portsmouth
Review Submitted: March 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
In my current role as a Receptionist within a Health Care Setting, my role is to provide support to the services that operate from the building, I raise work orders for maintenance issues on their behalf and deal with queries from our customers.
I also provide a reception service for our customer clinics, for example the Veterans, Podiatry and Speech Therapy, as they do not have their own reception service. This involves booking in their clients and directing them to the waiting area. Overall, the most important role in what I do is making sure that our customers, tenants, and visitors are happy.
I am responsible for the smooth running of the Health Centre and ensure high standards of customer care and customer service on a daily basis. My enthusiasm and dedication to patients and service users in helping to ‘make a difference’ in their daily lives has contributed to the Health Centre being an asset to the local community.
I also provide a reception service for our customer clinics, for example the Veterans, Podiatry and Speech Therapy, as they do not have their own reception service. This involves booking in their clients and directing them to the waiting area. Overall, the most important role in what I do is making sure that our customers, tenants, and visitors are happy.
I am responsible for the smooth running of the Health Centre and ensure high standards of customer care and customer service on a daily basis. My enthusiasm and dedication to patients and service users in helping to ‘make a difference’ in their daily lives has contributed to the Health Centre being an asset to the local community.
To what extent do you enjoy your programme?
5/5
empowering my colleagues by offering support to my team, encourage my team to learn from each other and solve problems together and most importantly having a more positive attitude and willing to learn and learn from my mistakes and I am more confident now my knowledge has grown to approach management about improvement if I feel It will benefit the company, my ideas are always taken onboard by my Line Manager.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have a better understanding of the reason why it is important that all urgent jobs are phoned through to our helpdesk, as they can log and respond immediately to the problem because, a bundle of emails can be missed and, the helpdesk get that many online forms through, that it can take a long time for them to go through. I also have a better understanding about the expected SLA to rectify a reported fault. My knowledge has developed by being more aware about the impact of fault reporting and attendance and the impact of making the working environment fit for purpose. I have learnt how this can enable a more cost-effective working process within the business, improve the efficiency of the business and help to management health and safety requirements.
Structure and Support
How well organised/structured is your programme?
2/5
Could have been better organised and received much more support and regular contact from Train Together; but luckily the support I received from NHS Property Services Learning and Development Team made up for this.
How much support do you receive from your employer?
5/5
I could not fault the support which I received from my employer, I received so much support from start to finish. I would have not been able to have completed my apprenticeship without the support from NHS Property Services. They saved me a lot of stress where I was having to continuously keep chasing my training provider for help and support, to get my EPA booked in etc. I also had regular meetings and emails from my employer to check in with me with how I am doing and if there is any additional support they can offer me.
How much support do you receive from your training provider when working towards your qualifications?
3/5
I didn't receive much support at first, It's only when my employer stepped in that I received the support I needed and should have originally received.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I now have a better knowledge and understanding regarding the importance of controls and how important it is for us to control the risk in our workplace. Whilst carrying out my routine checks, I am more aware of what might cause harm to people and decide whether I am taking reasonable steps to prevent that harm and by making sure Risk Assessments are carried out when necessary.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There's always learning opportunities at NHS Property Services, we have virtual learning weeks, the opportunity to engage with others via our 'Viva Engage' page, award events to celebrate passing courses/apprenticeships and lots more.
Recommendations & Advice
Would you recommend NHS Property Services to a friend?
Yes
Why?
Very Supportive, keen to develop our skills so we can grow and build confidence, everyone works well as a team, always delivers the best service and offers a wide range of career opportunities.
What tips or advice would you give to others applying to NHS Property Services?
If you care about your career and wanting to build your skills and confidence and then NHS Property Service is the place for you. Everyone here is so kind and supportive and will support you all the way.
