Front of house Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management, Customer Service
Ashford, Kent
Review Submitted: March 2025
Overall Rating
4.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is a FOH member at a Table Table, and my job role is ti ensure customers are happy with their food and their service, and it’s to a gold standard. I am doing the level 2 hospitality, food and beverage apprenticeship, this has helped me a lot in my job role.
To what extent do you enjoy your programme?
5/5
I really enjoy the programme, and when ever I struggle with it, my lifetime learning mentor Alex is always there to help and come up with conclusion. She is also very nice and makes me feel very comfortable, doing this apprenticeship and when having my monthly check ups.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Since starting my apprenticeship have learned a lot of new skills and techniques which help me with my day to day job when working for Whitbread. Any issues I have on the apprenticeship, I am to go to my amazing lifetime learning mentor Alex, which she tries her best to help fix or come up with a conclusion to fix the solution.
Structure and Support
How well organised/structured is your programme?
5/5
For someone who struggles to stay on task, and understand things without getting confused. This apprenticeship is very well structured and easy to understand what I need to do and when things are due in.
How much support do you receive from your employer?
5/5
I receive a lot of support from both my employee and my lifetime team mentor, and whenever I need help I am able to ask and recieve.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support from my lifetime team mentor Alex, she is very helpful and clear when ever I’m struggling and ask for help, or when I’m a little bit behind she is always their to help and encourage me to keep going.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I can see a difference already in my performance of being a FOH team member, due to the apprenticeship. I am more understanding of what actually goes into making a business run successfully and how the impact of what I perform like out front when serving customers can do on the business itself.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
I think this company treats each person very well and is willing to help when they struggle. The company is also very good at making sure you feel comfortable and at trying to boost your confidence and make you perform better when at work.
What tips or advice would you give to others applying to Whitbread plc?
To always have an open mindset of what other advantages the company give you and are willing to help you proceed in the roles within the workplace.
