Desktop Support Review
at Fidelity International
Level 3 Apprenticeship
Information Technology
London
Review Submitted: March 2025
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My day to day experience varies. I will deal with users who walk up to me in the TechUb with any queries or problems they may have with technology. I will also monitor the ticket que to see any tickets that have arrived in the London que and solve these. These problems can vary from Hardware issues with their laptops, desk side issues with the peripherals on their desks or software glitches with applications. With not one day being the same as the other.
To what extent do you enjoy your programme?
4/5
I enjoy the day to day role. As well as the people I work with.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I have developed my IT skills since starting. By both shadowing experienced staff or training courses provided by Firebrand.
Structure and Support
How well organised/structured is your programme?
4/5
The program is well structured.
How much support do you receive from your employer?
4/5
I receive a lot of support from Fidelity. I have a designated apprenticeship day which I use to complete any apprenticeship work that has been assigned to me. I also have weekly 1 -1 meetings where I can catch up with my manger regarding what I have been doing with my apprenticeship work.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive feedback and support from the training provider when I ask for it. I also have meetings scheduled with my mentor regrading my progress.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The material that they have provided has been useful in completing the certificates that I can complete through the training provider.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
We have investment 20/20 event which we can go to.
Recommendations & Advice
Would you recommend Fidelity International to a friend?
Yes
Why?
Good environment to work in. People are nice as well.
What tips or advice would you give to others applying to Fidelity International?
Be yourself when applying.
