Resolution Associate Review
at Fidelity International
Level 3 Apprenticeship
Finance
Tadworth
Review Submitted: March 2025
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work in Resolutions as a client facing role, and our job role includes handling client's concerns and investigating complaints.
To what extent do you enjoy your programme?
5/5
I enjoy it very much as it has helped a lot in gaining real life experiences, and everyone in Fidelity is really nice which helped my personal development.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have gained communication skills and organisation skills by speaking with client and managing case workloads
Structure and Support
How well organised/structured is your programme?
5/5
We have our study day every Wednesday, which helps me plan my study time alongside working hours really well.
How much support do you receive from your employer?
5/5
We have our process trainer always available for support, and our managers as well to keep us on track with our progress
How much support do you receive from your training provider when working towards your qualifications?
3/5
We have regular meetings with our skill coach, however we rely mostly on our process trainer in Fidelity and the website for us to revise ourselves.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It helped me in understanding Investment operation including the investment products that we provide, and the financial world in a wider perspective.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have social drink within our department, and christmas party for us to network with people within the department
Recommendations & Advice
Would you recommend Fidelity International to a friend?
Yes
Why?
It is a really friendly environment and it helps a lot in personal development with loads of opportunities available
What tips or advice would you give to others applying to Fidelity International?
Have curiosity in the industry and have the growth mindset to showcase your will to learn and improve
