Customer support apprentice Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Customer Service
Gateshead
Review Submitted: March 2025
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I support customers with with any issues or questions they have about the product.
To what extent do you enjoy your programme?
5/5
I get along with pretty much everyone and have been given a lot of patience while I have been there and feel very welcome
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed a lot of skills both personal and professional skills like confidence, communication and social skills
Structure and Support
How well organised/structured is your programme?
5/5
Very. I am given a structure and follow it as much as possible but there is a bit of flexibility if needed for support.
How much support do you receive from your employer?
5/5
As much as I need but not to the point where they do it for me but that’s a good thing
How much support do you receive from your training provider when working towards your qualifications?
5/5
As much as I need within reason.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It allows me to know the responsibilities and processes which help with my calls
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I’m in the choir which does performances from time to time.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
It is extremely calm, friendly and welcoming
What tips or advice would you give to others applying to Sage (UK) Ltd?
Don’t overthink think things and don’t doubt yourself.
