Unit Manager Review

In my role, I manage daily operations across Subway, Tortilla, and Greggs, ensuring efficiency, compliance, and excellent customer service. I handle staff scheduling, conducting briefings, monitor sales performance, and implement engagement strategies. I also maintain high standards in food quality, hygiene, and service while driving business growth.

My program is well structured providing a clear framework for daily operation staff management and sales strategies. Regular briefings Rota planning and performance reviews ensure efficiency. However, there is always room for improvement and streamlining processes and enhancing communication between outlets to optimise workflow and overall team coordination.

I received good support from my employer through regular meetings, guidance and access to necessary resources. There is clear communication regarding expectations, and I can seek advice when needed. Additional support streamlining processes and staff training will further enhance efficiency and overall team performance.

I received support from my training provider to structure lesson resources and guidance on assessment. They offer feedback to help me improve and ensure I stay on track.

my qualification provides valuable knowledge in leadership customer service and operational management which helps me to perform better in my role. The training enhances my understanding of best practices and compliance and it equips me with skills that I can directly apply to improve efficiency and service quality in my day-to-day task.

Yes

I will recommend Compass group to a friend because of the opportunities for career growth the supportive working environment and the change to gain valuable experience in the food service and hospitality industry. The company values its employees and offers a range of roles allowing for skill development and advancement.