Services Engagement Coorindator Review
at Softcat
Level 3 Apprenticeship
Information Technology, Business Operations
High Wycombe
Review Submitted: April 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
The Services Engagement Apprentice - Coordinator is a key role within the department covering the triaging of the Engage inbox. My role is to direct incoming requests for Softcat services into the respective department views and redirect to the corresponding teams. I will be the front-facing role for SE and the entry into Services, so exemplifying exceptional customer service is key. I will also be responsible for creating reports and analysing data, supporting stakeholders with important business decisions through our data and innovating the processes and tools to deliver a world-class service to our internal and external customers.
To what extent do you enjoy your programme?
5/5
I thoroughly enjoy my programme as a Services Engagement Apprentice - Coordinator. I appreciate the chance to improve my communication skills, both written and verbal, which allows me to share clear and concise information with team members and clients. Working closely with my team has been a valuable experience, helping me develop better teamwork and collaboration skills. The challenges that arise during service engagements have improved my problem-solving abilities, making me more adept at identifying issues and finding effective solutions. Engaging with employees from different parts of the department and the company has also been fulfilling, as it has enhanced my customer service skills and helped me better understand client requirements to deliver exceptional service. Additionally, the programme has allowed me to gain new technical skills and improve existing ones, such as proficiency with certain software or tools used in my projects. Overall, the diverse experiences and opportunities for growth make this programme highly enjoyable and beneficial for my professional development.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
In my role as a Services Engagement Apprentice - Coordinator, I have developed and honed various skills. I have improved my project management abilities, ensuring that projects are completed on time and within budget. My communication skills, both written and verbal, have been enhanced, allowing me to share clear and concise information with team members and clients. Working closely with my top collaborators like Emily-Jade Simmons, Lee Cattroll, and others, I have developed better teamwork and collaboration skills. Additionally, handling various challenges during service engagements has improved my problem-solving abilities, making me more adept at identifying issues and finding effective solutions. Engaging with clients has enhanced my customer service skills, helping me better understand client requirements and deliver exceptional service. Depending on the specific services I coordinate, I have also gained new technical skills or improved existing ones, such as proficiency with certain software or tools used in my projects.
Structure and Support
How well organised/structured is your programme?
5/5
My programme as a Services Engagement Apprentice - Coordinator is well-organized and structured, providing clear guidelines and objectives that help me understand my responsibilities and expectations. Regular interactions with my team ensure a structured workflow and valuable feedback. The diverse range of tasks and projects enhances my skills in communication, teamwork, problem-solving, and customer service while also offering opportunities to gain and improve technical skills. The structured approach and colleague support make the programme highly effective for my professional growth.
How much support do you receive from your employer?
5/5
I receive excellent support from my employer in my role as a Services Engagement Apprentice - Coordinator. My colleagues[This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] are always available to provide guidance and feedback, which helps me navigate my responsibilities effectively. The programme is designed to ensure I have access to the necessary resources and assistance, allowing me to develop my skills and grow professionally. This supportive environment makes a significant difference in my ability to succeed and feel confident in my role.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive excellent support from my training provider, Corndel, while working towards my qualifications. My apprenticeship manager, is always available to provide guidance and assistance, ensuring that I have the resources and help I need to succeed. The structured approach and regular check-ins with Laura Bell make a significant difference in my learning experience, helping me stay on track and address any challenges that arise. This supportive environment from Corndel greatly contributes to my progress and confidence in achieving my qualifications.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that my business qualification through Corndel significantly helps me perform better in my role as a Services Engagement Apprentice - Coordinator. The modules we cover provide valuable insights into working for an organization like this, which in turn helps me develop my organizational skills. This deeper understanding of business operations and processes allows me to apply what I learn directly to my daily tasks, making me more efficient and effective in my role. Overall, the qualification is instrumental in enhancing my performance and professional growth.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
At my workplace, there are several extra-curricular activities that I can get involved in, which I find really beneficial. There are social activities and events organized by different networks within the company, such as the Women in Business (WIB) network, which hosts various activities like sound baths, breakfasts, lunches, and inspiring speaker sessions. Additionally, there are opportunities to volunteer at school and college career events, which help me develop my communication and presenting skills. We also have exciting events like Founder's Day, which includes fun games, prizes, and themed activities. End of Quarter (EOQ) drinks are another highlight, providing a great opportunity to socialize and network with colleagues. These activities not only provide a chance to socialize and network but also contribute to my personal and professional development.
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
Why?
I would recommend Softcat to a friend because it offers a vibrant and supportive work environment that prioritizes employee engagement and development. The company has a strong "people first" culture, supported by core values of Fun, Responsibility, Community, Intelligence, and Passion, which create a positive and energetic atmosphere. Softcat also provides numerous opportunities for professional growth through structured training programmes and regular feedback from experienced colleagues. Additionally, there are various extra-curricular activities, such as social events, volunteer opportunities, and professional networking events, which enhance both personal and professional development. The company's commitment to employee satisfaction and its recognition as a leading IT infrastructure provider make it an excellent place to work and grow.
What tips or advice would you give to others applying to Softcat?
For someone applying to Softcat, I would recommend thoroughly researching the company and its values, tailoring your application to highlight relevant skills and experiences, and showing genuine enthusiasm for the role. I would advise being prepared to discuss your past experiences and how they relate to the job, and make sure to highlight your communication, teamwork, and customer service skills. Most importantly, be yourself and let your personality shine through, as Softcat values authenticity and a good cultural fit.
