Apprentice Account Administrator Review
at Lockton
Level 3 Apprenticeship
Insurance and Risk Management
London, UK
Review Submitted: March 2025
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
One of the aspects I truly enjoy about my role is that no two days are the same. My responsibilities vary, which keeps things dynamic and engaging. On a typical day, I manage administrative tasks for clients, handle queries from clients, insurers, and occasionally other brokers, and participate in conferences and early career initiatives. Some days are focused on renewal meetings and conferences, while others may be more centred around administrative duties.
To what extent do you enjoy your programme?
4/5
I have enjoyed my programme to a large extent.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes. Both technical skills eg: Insurance, Company systems, Excel etc as well as soft skills eg: communication, teamwork, listening etc.
Structure and Support
How well organised/structured is your programme?
4/5
The programme was very well structured and organised. We were given a map of how the scheme should go with milestones we should meet at different points in our programme.
How much support do you receive from your employer?
4/5
Great support!
How much support do you receive from your training provider when working towards your qualifications?
4/5
To a large extent
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It has helped me to sharpen my soft skills as well as technical skills. However, I have had modules that have specifically helped my confidence in important skills needed as a client service provider.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes! Volunteering, Networking events as well as opportunities to support early career events.
Recommendations & Advice
Would you recommend Lockton to a friend?
Yes
Why?
What I really value about the culture at Lockton is the personable and supportive environment. It's not just about being a colleague or employee; people genuinely appreciate the effort to see each other as individuals with real lives outside of work. Lockton offers flexibility in its approach, which is incredibly important. Whether you're dealing with personal health issues, bereavement, or family responsibilities—such as caring for sick children or handling unexpected childcare situations—there's understanding and no feeling of being penalised or guilty. This supportive atmosphere really makes a difference in fostering a positive work-life balance.
What tips or advice would you give to others applying to Lockton?
Research well about the company and Insurance - be sure to think about your why. Also think about what stands out about Lockton to you personally.
Be sure to know your CV well.
Know the industry basics: learn key terms and be aware of industry trends!
Practice Common questions
Prepare behavioural stories - Use the STAR method to structure answers to behavioural questions.
Be sure to know your CV well.
Know the industry basics: learn key terms and be aware of industry trends!
Practice Common questions
Prepare behavioural stories - Use the STAR method to structure answers to behavioural questions.
