Business Support Assistant Apprentice Review
at West Midlands Police
Level 3 Apprenticeship
Business Operations
Birmingham
Review Submitted: March 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As a Business Support Assistant at the Central Ticket Office, I handle speeding offences by sending Notices of Intended Prosecution, processing admissions or nominations, printing and scanning documents, and managing responses efficiently. I also send emails, make callbacks, and assist with public inquiries to ensure smooth case processing.
To what extent do you enjoy your programme?
5/5
I enjoy my programme very much. It provides valuable hands-on experience, allowing me to develop essential skills like communication, attention to detail, and time management. I appreciate the structured learning environment and the opportunity to contribute meaningfully while gaining insights into legal and administrative processes.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Since starting as a Business Support Assistant at the Central Ticket Office, I have developed stronger communication skills by handling public inquiries via email and callbacks. My attention to detail has improved through processing responses accurately, and I have enhanced my time management by balancing multiple tasks efficiently. Additionally, I have gained proficiency in administrative systems and document processing, making me more effective in my role.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is well-structured, providing a clear balance between practical work and learning. It offers structured training, support from colleagues, and hands-on experience in administrative processes. The organised approach helps me develop key business skills while allowing flexibility to apply what I learn in real workplace scenarios.
How much support do you receive from your employer?
5/5
I receive a good level of support from my employer. My colleagues and supervisors are approachable and willing to assist when needed. There are clear processes in place for guidance, and I have access to training and resources that help me develop my skills. Regular feedback also helps me improve and grow in my role.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive great support from my training provider when working on assignments. They provide useful learning materials, clear guidance, and constructive feedback to help me improve. Regular check-ins and accessible resources ensure I stay on track, making it easier to complete my assignments successfully.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
My qualification through my training provider is highly beneficial in helping me perform better in my role. It provides valuable knowledge and practical skills that I can apply directly to my daily tasks. The structured learning enhances my understanding of business processes, making me more confident and efficient in my work
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are great opportunities for extra-curricular activities at work, including mentorship programs and professional networking events. These activities allow me to connect with colleagues, build relationships, and gain valuable insights from experienced professionals. I find them helpful for personal and career development, as they offer a chance to learn from others and expand my network.
Recommendations & Advice
Would you recommend West Midlands Police to a friend?
Yes
Why?
I would recommend West Midlands Police to a friend because of the supportive and collaborative work environment. The mentorship programs provide valuable guidance, and the networking opportunities allow for growth and career advancement. The organisation values professional development and offers a clear path for career progression, making it a great place to build a meaningful career.
What tips or advice would you give to others applying to West Midlands Police?
I would advise anyone applying to West Midlands Police to conduct thorough research on the organisation. Understand their values, mission, and the specific role you’re applying for. Familiarise yourself with the work they do in the community and how your skills can contribute to their goals. Doing so will help you tailor your application and interviews to highlight your alignment with their objectives. Additionally, take time to review the recruitment process and any preparation resources they provide to ensure you stand out as a well-informed and dedicated candidate.
