Front Office Manager Review
at Compass group
Higher Level Apprenticeship
Hospitality Management
Milton Keynes
Review Submitted: March 2025
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Managing the team of 2 supervisors, 6 receptionists, and 3 night receptionists
Ensuring high standards of customer service, whilst ensuring bespoke customer journey
Resolving complaints, queries and disputes following the company standards
Liaising with stakeholders and customers
Ensuring shift running smoothly whilst coorporating SOP into day to day activites
Ensuring high standards of customer service, whilst ensuring bespoke customer journey
Resolving complaints, queries and disputes following the company standards
Liaising with stakeholders and customers
Ensuring shift running smoothly whilst coorporating SOP into day to day activites
To what extent do you enjoy your programme?
5/5
Very enjoyable and haighly motivated program lead by GLS
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt and obtained Personal Licence, whilst understanding the Alcohol Law
I have learnt various ways to deal with motivation, and leading the team
I have learnt in depth various acts that prevents missuse and discrimination of staff or any other human being
I have learnt various ways to deal with motivation, and leading the team
I have learnt in depth various acts that prevents missuse and discrimination of staff or any other human being
Structure and Support
How well organised/structured is your programme?
5/5
Very organised
Month to month team catch ups
Twice a month personal catch up to see where we are at
Month to month team catch ups
Twice a month personal catch up to see where we are at
How much support do you receive from your employer?
4/5
No dispute here, all the support is given to my by my employer
How much support do you receive from your training provider when working towards your qualifications?
5/5
very much so, Richard who is my tutor is absolutely spot on .
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I am more refined with theoretical knowledge, and knowledge that involved various laws and regulations, meaning less chance for critical errors.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not that I am aware off.
Recommendations & Advice
Would you recommend Compass group to a friend?
Yes
Why?
All in all, it is a good place to work. It is my longest tenure by far, and it does come with it's challenges, however they are overcomed together with a team.
What tips or advice would you give to others applying to Compass group?
Stay committed, and persevere. No where is perfect, but on a long run commitment pays off.
