Customer Advisor Apprenticeship Review
at United Utilities
Level 3 Apprenticeship
Customer Service
Warrington, Cheshire
Review Submitted: February 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On a day-to-day basis, I take customer calls on our billing lines. These customer queries can vary from changing direct debit details, to querying their bill. I also work our back office, so replying to customer queries and modifying cases.
To what extent do you enjoy your programme?
5/5
I really enjoy my apprenticeship, I am learning new skills everyday and putting new skills into practice.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt listening skills, also showing empathy to customers. I feel my confidence has also grown a lot too.
Structure and Support
How well organised/structured is your programme?
5/5
I would say my programme is well structed. I am constantly received feedback, whether this is positive or something I made need to work on.
How much support do you receive from your employer?
5/5
A lot of support. I always feel there is someone I can go to if I need to talk, or to go over something I may be struggling on.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I also receive a lot of support. We have monthly progress reviews to see how I am getting on in my apprenticeship. I also know i can contact my tutor at any time if I need support with my work.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
As we have tutorials each month, for example the last one being on Understanding your organisation, this helps me to gain a better understanding of my job role and the organisation I am working in.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We do have lots of networking events. We have a Christmas fair and also a summer one too.
My organisation also offers events such as ability colleague network, Multicultural colleague network , and much more.
My organisation also offers events such as ability colleague network, Multicultural colleague network , and much more.
Recommendations & Advice
Would you recommend United Utilities to a friend?
Yes
Why?
I would recommend an apprenticeship at United utilities, as it offers lots of skills to help progress through the business. These skills I learn will help me a lot for future opportunities to progress at United Utilities
What tips or advice would you give to others applying to United Utilities?
Be yourself, united utilities has a multicultural network and loves new skills to be involved in the business.
