Application Support Lead Review
at Mitie
Higher Level Apprenticeship
Information Technology
Manchester
Review Submitted: February 2025
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
5/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Take up tickets that appear in the support inbox regarding the platform, resolve tickets and triage them as they come. If necessary hand them over to an supervisor or another team member to complete. When needed make powerbi dashboards connected to live data for specific needs.
To what extent do you enjoy your programme?
3/5
Everyday is different have different tasks and different bugs to change
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
learnt new skills such as powerbi dashboard development, learnt about databases, sql also developed skills i have such as working in a team, working on deadlines, and communication.
Structure and Support
How well organised/structured is your programme?
3/5
well structured was a few issues during the start as to how to begin the programme but eventually had a plan as to what I will be doing
How much support do you receive from your employer?
5/5
all the time, line managers and supervisors always on hand to help
How much support do you receive from your training provider when working towards your qualifications?
4/5
training provider always ready to take time out of their day to explain assignments when confused
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
qualification and role perfectly work together, learning units that will be needed and informative for my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
not many extra curricular events once in a while apprentice network event, not often or often enough.
Recommendations & Advice
Would you recommend Mitie to a friend?
Yes
Why?
Great company many opportunities, development and help to improve is there. Great support system.
What tips or advice would you give to others applying to Mitie?
be ready to take on tasks and workload as you will never not be busy. Communicate with your managers when you are struggling and finding things difficult they will help
