Senior Financial Services Customer Advisor Review
at NatWest Group
Level 3 Apprenticeship
Customer Service
Maidstone
Review Submitted: February 2025
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Relationship Management, supporting local businesses with their Financial Needs. Working on portfolio of set customers alongside a Relationship Manager. Day to day tasks are carrying out Fraud related meeting with customers, providing meeting briefs for Relationship Managers , supporting customers with queries and issues, setting up various facilities, contacting customers regularly to review service and build the relationship.
To what extent do you enjoy your programme?
5/5
Highly recommended job opportunity, which provides an insight into the financial world and the importance of banks within the economy and society. Great opportunities to move to different departments once the apprenticeship finishes. Supportive management team that focuses on the development of its own people.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Presentation skills, accounting skills (Calculating EBITDA and CFADS in particular, collaboration/communication skills, economics.
Structure and Support
How well organised/structured is your programme?
5/5
Well structured and great support/mentorship from people that have completed this program.
How much support do you receive from your employer?
5/5
Great support overall. Management and other colleagues are doing everything they can to develop each other.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Consistent contact and a clear communication between and my individual coach, which supports me with completing the apprenticeship.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Chartered Banker qualification facilitated by BPP had a positive impact on my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Social activity opportunities, joining working party group, networking events, development oriented webinars
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
Great organisation, focused on supporting customers and colleagues to the best of its abilities.
What tips or advice would you give to others applying to NatWest Group?
Be proactive, ask questions, network, join attachment days with other teams and use this apprenticeship as a stepping stone into the financial industry.
