Apprentice - Financial Services level 6 Review
at NatWest Group
Higher Level Apprenticeship
Banking
Edinburgh
Review Submitted: February 2025
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
4/5
-
Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role involves providing support to customers who have queries about Free Agent, an accounting software, and support customers via: Phone calls, Emails and providing services on a live chat. In my role there is also oppoertunities to participate in projects within the company to try and improve our product.
To what extent do you enjoy your programme?
3/5
I very much enjoy the programme as it was very smooth and easy to sign up and secure the interview, this process was extremely efficient. I also enjoy my job role as I have the freedom to express myself with my co-workers and know that I can get support from everyone inside my team.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed multiple skills such as presentation skills, in my role I have already carried put 3 to 4 presentations which in turn has drastically improved my presenting, communication and leading skills, I also have an Excel Sheet which I keep progress of different meta skills which am always looking to improve on.
Structure and Support
How well organised/structured is your programme?
4/5
My programme is extremely well structured, for example as soon as I joined the role after the first couple od days I instantly knew what was required of me and was confident that I was going to recieve the support necessary in order for me to be confident in my role.
How much support do you receive from your employer?
5/5
I receive countless support from my employer. I am confident that I can ask for support whenever I need it and whoever I ask won't hesitate to stop what they are doing and do their absolute best in order to support me and make sure I don't feel overwhelmed or stressed out.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I support good support from my training provider BPP when I need support working towards my qualifications. As it is only possible for me to reach out to my training provider via email and they don't work everyday of the working week sometimes support/help can be delayed which is frustrating when I need support however is not my training providers fault.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel that the qualifications I receive through my training provider are extremely important for me to be successful in my job role role. This is because they link so well with my role for example a customer service qualification helps me a lot when communicating with customers and supporting them with their questions.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
In my job role there are not many extra-curricular activities to take part in, however there are some special occasions such as Christmas nights out which the whole team attends and has good fun. There are also hack days which are days used to use the whole day to work in a project of ur choosing.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
I would recommend NatWest to a friend as not only was the process extremely smooth and efficient to join the company as a whole knows how to give the best support even for apprentices who may not be the most experienced. They also give you the opportunity to give yourself a successful career within the business.
What tips or advice would you give to others applying to NatWest Group?
Tips I would give to others would be to do your research before coming into the role and make sure its is 100% something that you are passionate about as it is hard work and if you aren't passionate about your it may affect you mentally and their may be others who didn't get the role however wanted it more than you so be grateful and work hard!
