Service Support Manager Review
at Mitie
Higher Level Apprenticeship
Business Operations
Bristol
Review Submitted: November 2024
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I manage a team of around 80 employees and on day to day I need to ensure they are compliant with H&S, delivering a service to a good standard. Also, ensure they being paid correctly.
To what extent do you enjoy your programme?
5/5
With the knowledge gained I was able to attend specific meeting, talk the stakeholders and be involved in more projects.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Since I complete my apprenticeship I became a better manager and able to put some plans in action. Delegating tasks and helping to develop the team.
Structure and Support
How well organised/structured is your programme?
4/5
I had a change of coach and I believe that working with I had a better support. Also, was awesome supporting with maths.
How much support do you receive from your employer?
5/5
My employer and management team were 100% with me since the beginning. I had all the supported that I needed. Specially from my line Manager.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Again, I can confirm I had 100% of support from the team at Learnmore.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have received all the theory and now I need to put it in practice. It helped to build my confidence and I feel prepared for new challenges.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We attend some professional networking events. I believe we could do it more often.
Recommendations & Advice
Would you recommend Mitie to a friend?
Yes
Why?
Mitie is a company that gives opportunity to the employee. I started my journey within Mitie 9 years ago working 2.5 hours a day as a cleaning operative. Today I manage a big team. The culture, values and diversity are great at Mitie
What tips or advice would you give to others applying to Mitie?
Work hard and demonstrate interest to develop your skills. Be honest to your management team and ask for help when required.
