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Higherin
Mitie

Security Team Leader Review

at Mitie

Level 3 Apprenticeship

London

Review Submitted: November 2024

Overall Rating

4.6 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role
5/5 - Skills Development
4.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I oversee 10 security officers on a daily basis. Allocation of daily roster. Conduct CCTV investigations. Appraisal of the team. Attend management meetings every morning.
Patrol of sites, both external and internal.
Access and egress monitoring.
Communicating and responding to emails. Supervision of officers.
To what extent do you enjoy your programme?
5/5
I had a fantastic time throughout my programme. I have never missed any workshops and am always working towards deadlines. I had a wonderful experience with colleagues on the programme.
My tutor was very professional and patient with us, and his wealth of knowledge has helped me throughout the journey.

Skills Development

Have you learnt any new skills or developed existing skills?
5/5
I have learnt so many new skills and also developed on my existing skills.
I have developed skills with use Emotional intelligence soft skills.
I learnt about team building based on trust building, listening and resilience.
I learnt about leadership skills and styles.
I also learnt about conflict management.

Structure and Support

How well organised/structured is your programme?
5/5
Very structured with the application that we used to access our programme.
The beginning was slow because I was unable to understand the Aptem Application but with the help of my tutor, I became confident.
I can revise, review, submit my assignments and monitor my achievements.
How much support do you receive from your employer?
2/5
Not much from my employer.
How much support do you receive from your training provider when working towards your qualifications?
5/5
100% support from my Tutor and the others. My tutor was my go to person whenever I was struck.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I gained my confidence back. I was ask questions when I don't understand things.
I learnt to collaborate, communicate and open to receiving feedback either positive or negative.
Building a diverse team is hard especially when you are the only female in male dominated job. I overcame very well by listening, observing, having face to face conversation and building trust .
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, I was fully involved with all social activities organised by our clients. I am a member of QHSE representatives for the security team. I have participated in quizzes.
They call me " Ade the singer and dancer".

Recommendations & Advice

Would you recommend Mitie to a friend?
Yes
Why?
A good company with great incentives for their staff.
What tips or advice would you give to others applying to Mitie?
There is always an opportunity for you to improve if you are ready. There is online learning opportunities. Shares were awarded to officers at each financial year.
Our diversity makes us one. One of the ethos of Mitie.
In This Review
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