Office Manager Review
at Mitie
Level 3 Apprenticeship
Property Management
Norwich
Review Submitted: November 2024
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
When I first started the Level 3 Apprenticeship I was a Team Leader/Supervisor of a Document Management Team consisting of 12 team members. I wanted to do the course in order to help with my day to day role and manage the team with more confidence and learn to manage the team correctly.
To what extent do you enjoy your programme?
3/5
I did not have much time to complete the Apprenticeship due to my work load, and not having the required assistance of my then Manager (mentor). So I did not really get to enjoy the course. My Learning Partner, Alistair was a great help and support which I needed to complete the course.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Whilst completing the course I was promoted to Office Manager and inherited another 8 team members, as Records Management team joined my current team. I learnt how to deal with conflict, absence management and time management. Learning how to deal with time management was a must. Learning how to manage my time with the work load as well as the team, was much needed.
Structure and Support
How well organised/structured is your programme?
3/5
The programme was well set out on the portal and was easy to follow and understand.
How much support do you receive from your employer?
3/5
Unfortunately I did not have the support of my direct manager (mentor), who left before I completed my course. My company also got bought out by SPS. SPS allowed me to continue with my Apprenticeship, without me having to start again. Another manager from SPS took over mentoring me and so I received support.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My learning partner provided me with all the support I needed to complete the tasks in order to succeed in completing the Apprenticeship. he was contactable and responded with extra support where needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I believe by passing my apprenticeship with a distinction showed my Employer that I had the skills to manage the team and I was promoted to Office Manager. They leave me to manage the team and work without much input.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Mitie to a friend?
No
Why?
We are no longer Mitie, but SPS. Therefore I would recommend SPS and not Mitie Ltd
What tips or advice would you give to others applying to Mitie?
To definitely go for any educational training which is offered by Mitie. I was given the opportunity to start the Apprenticeship and I am glad I completed the course. It has certainly helped me to progress within SPS.
