Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role is Reception supervisor, I look after 7 receptionists. I cover receptions, as and when required. I have to find cover for absences, I create a weekly rota for each reception and this covers two shifts. I also complete the monthly Toolbox talks with them every month. I process the Annual leave and sickness. I keep a record of all daily visits. I complete building checks weekly.
To what extent do you enjoy your programme?
4/5
At the beginning I found it difficult, I was completely out of my comfort zone! I never thought I would complete it! Studying was hard for me, I had a lot of support from family and friends. I enjoyed working on different projects, finding time to revise and study was difficult on times. I enjoy the responsibilities now and I am proud of how far I have come.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt a lot since being in this role, I can converse with staff better since doing the apprenticeship.
I can complete a 4 weekly rota. My I.T. skills are improving, my confidence has grown since being in this role. I can plan and manage my days confidently. I can assist in an Interview for new staff.
I can complete a 4 weekly rota. My I.T. skills are improving, my confidence has grown since being in this role. I can plan and manage my days confidently. I can assist in an Interview for new staff.
Structure and Support
How well organised/structured is your programme?
4/5
I have a well structured routine, although each day is different and anything can come up during the day.
I like routine but can manage change better now. I complete my daily tasks confidently and enjoy my responsibilities. I look forward to taking on new projects now. I like to keep up to date with my team daily.
I like routine but can manage change better now. I complete my daily tasks confidently and enjoy my responsibilities. I look forward to taking on new projects now. I like to keep up to date with my team daily.
How much support do you receive from your employer?
5/5
The support I receive from my Line Manager is really good and much appreciated! I feel we have both grown in our roles, we work well together. My colleague, who I work very closely with, is such a support to me and we support each other. We sit down often and talk through anything that is going on.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider was a star! He was really supportive, I wasn't the best student or the brightest! He really helped me with my studying, anything I didn't understand, he would take time to help and explain. He was very patient and he got me through the times I struggled.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I received a Distinction, I was amazed, I had so little faith in myself and not a great deal of confidence. My results have given me the boost I needed. I do perform more confidently, I have two years experience now and with every day the confidence grows, I feel I can manage my team well and on my own if I needed too.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I always try to get involved with the outside activities. we all work well together and we mix well in social situations. I have also attended professional events, which, two years ago would have been my worst nightmare. The events always go better than I think they will go! This has pushed me out of my comfort zone.
Recommendations & Advice
Would you recommend Mitie to a friend?
Yes
Why?
Over the years that I have worked here, for a few different companies, Mitie, for me have been the best. They have supported me, when I thought I couldn't progress any further, they believed in me and supported me. They still support me and I know I can go to them for support if I need it.
What tips or advice would you give to others applying to Mitie?
Advice I would give, be honest, be open, be up for a challenge! Mitie will support you. Show them you can do a good job and that you enjoy it. you will reap the benefits.
