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Higherin
Mitie

Store Detective Review

at Mitie

Level 3 Apprenticeship

Ely

Review Submitted: October 2024

Overall Rating

4.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role
5/5 - Skills Development
4.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I used plain-clothed covert surveillance to detect and detained shop thieves. Liaising with staff, managers and police, writing statements, recording CCTV evidence and protecting colleagues and customers from antisocial behaviour, abuse and violence.
To what extent do you enjoy your programme?
5/5
It has been a very enjoyable experience. My coach is friendly, knowledgeable and supportive. Also my colleague who runs the workshops is very good at keeping people engaged and making the content interesting.

Skills Development

Have you learnt any new skills or developed existing skills?
5/5
I have learnt different communication styles, how to motivate and converse with different personality types, and how to better organise my day with time management skills.

Structure and Support

How well organised/structured is your programme?
5/5
Has been structured well, a good mixture of classroom workshops, online Teams conferences and at home study tasks.
How much support do you receive from your employer?
5/5
Mitie have provided me with all the support that I need. My sponsor checks in with me regularly, as does my line manager.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have received lots of support from my coach whenever I need it. She replies quickly to queries, and brings an energy and enthusiasm to the course.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has provided me with new ways of looking at aspects of my work, and given me insights into how to improve in all areas.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There isn't a great deal of extra-curricular events, apart from the ones me and my colleagues organise ourselves.

Recommendations & Advice

Would you recommend Mitie to a friend?
Yes
Why?
Good company to work for, lots of development and progression opportunities, friendly and supportive team of people and well paid.
What tips or advice would you give to others applying to Mitie?
Work hard and you will receive recognition and opportunities.
In This Review
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