Customer Service Specialist Review
at Pearson
Level 3 Apprenticeship
Customer Service
Manchester
Review Submitted: May 2024
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Helping Schools and colleges with there Queries
To what extent do you enjoy your programme?
4/5
I enjoyed it alot tbh as I started my apprenticeship as I started my job
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed my ability to keep up a professional image while over the phone and on emails rather then in person
Structure and Support
How well organised/structured is your programme?
2/5
It was abit wobbly in the middle as I was switching trainers and then managers and teams
How much support do you receive from your employer?
5/5
My employer and managers were actually really supportive throughout this apprenticeship. Especailly my manager
How much support do you receive from your training provider when working towards your qualifications?
3/5
Both trainers were supportive in there own way but was awkward switching halfway through
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
As it was tailored to my job role it has helped me improve alot to study then put into practice
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
There is but I work 2 jobs so I cannot partcipate
Recommendations & Advice
Would you recommend Pearson to a friend?
Yes
Why?
Because I have never worked for a company that supports its employees more then Pearson does. I had so much happen that Pearson accommodated and were very understanding
What tips or advice would you give to others applying to Pearson?
Always ask questions and don't be afraid to go to anyone for support. Everyone is mega friendly and happy to help
