Customer Care Technician Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Information Technology
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
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Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am a technician for Sage 50 payroll, I answer queries on payroll and fix issues in the customers software through phone and chat support
To what extent do you enjoy your programme?
4/5
The apprenticeship as whole was good.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
good customer service skills, influencing skills, team working.
Structure and Support
How well organised/structured is your programme?
3/5
the course work is easy to follow, could have done with a little bit more time to complete certain areas of the coursework.
How much support do you receive from your employer?
4/5
we were given time to complete our work which was helpful.
How much support do you receive from your training provider when working towards your qualifications?
4/5
Our training provider prepared us well, we all left with distinctions.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
it helps me understand all legislation/regulations and what skills i need to deal with customers in the correct way which has shown in my customer metrics.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not really, we do charity days for 5 days of the year.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
There are plenty of opportunities
What tips or advice would you give to others applying to Sage (UK) Ltd?
be yourself.
