Customer support adviser Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
3.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
4/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
Answer the phone to our companies customers and help them on the product they are having an issue with.
To what extent do you enjoy your programme?
3/5
I think the apprenticeship is a great program in terms of the learning and experience that comes along with it.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
My communication skills have increased the most and developed the most in this job role as talking to customers everyday I have learned how to articulate myself depending on the customer
Structure and Support
How well organised/structured is your programme?
3/5
It is some what organised but can be quite fluctuated on the support that you receive
How much support do you receive from your employer?
2/5
A lot of support is given but does dip in some areas
How much support do you receive from your training provider when working towards your qualifications?
5/5
The training provider gives amazing support towards the qualification and will adapt person by person
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel as it helped to understand but in terms of bettering myself in the role more came with the experience.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
I am not sure of there is
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
Good work environment
What tips or advice would you give to others applying to Sage (UK) Ltd?
Put yourself out there
