Customer Support Expert Apprentice Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Customer Service
Wallsend
Review Submitted: May 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
We answer calls from customers such as accountants, small to medium sized business owners and payroll clerks. They will have technical queries regarding the Sage product they are using.
To what extent do you enjoy your programme?
4/5
I really enjoy the working environment and the people I work with. There is some need in this role to hit specific targets so that can come with certain pressure but everyone wants to help.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed my communication and IT skills. It has improved my confidence and knowledge hugely in many areas.
Structure and Support
How well organised/structured is your programme?
5/5
It is very well organised in that we have a dedicated tutor and are set manageable deadlines with based on the time we are allocated to complete college work.
How much support do you receive from your employer?
5/5
I receive a lot of support from both my manager and everyone else at Sage. It is a really supportive environment where everyone is happy to help
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is brilliant. My tutor couldn't do anymore and is always there to support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It really helps me adapt to meet my customer needs and fully embody Sage's core values.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are careers fairs so you can explore other areas of the business and there are treats on offer at times like fairs at lunchtime. There is an annual Xmas party too of course.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
I would because of the people who work here. It is a place like no other where everyone is kind and wants to help
What tips or advice would you give to others applying to Sage (UK) Ltd?
I would advise to just practice some generic interview questions and to just be brave.
