Customer support apprentice Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Customer Service
Gateshead
Review Submitted: May 2024
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Supporting customers with any kind of query they might have with Sage 50 Payroll product, setting things up, general queries or something is not working.
To what extent do you enjoy your programme?
4/5
I enjoy it because I am listened to and feel comfortable around everyone.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed my communication and listening skills mainly as well as my questioning.
Structure and Support
How well organised/structured is your programme?
3/5
I would have liked some more learning at the start about different features and about getting create rate but otherwise it has been incredibly structured.
How much support do you receive from your employer?
4/5
Anything I need, i get.
How much support do you receive from your training provider when working towards your qualifications?
3/5
If I need time i get it, I have recieved any help i have needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel like my training in my role has helped my apprentice work more than the other way around.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I am in the sage choir.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
it is accepting and they train you from the start so you don't need to know anything at the beggining.
What tips or advice would you give to others applying to Sage (UK) Ltd?
Be yourself.
