Customer First Lead Review
at Pearson
Degree Apprenticeship
Customer Service, Project Management
London
Review Submitted: May 2024
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Largely project based role, working between the customer service teams and assessment teams to ensure the best journey possible for our customers, whilst now doing a project management degree apprenticeship.
To what extent do you enjoy your programme?
5/5
I am very much enjoying it so far, all experiences have been positive
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
So far, I have only been on the course for month but already understand more about projects and hope to start applying these skills soon.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised
How much support do you receive from your employer?
5/5
As much as I need - I just need to reach out and receive the required support
How much support do you receive from your training provider when working towards your qualifications?
4/5
So far the support has been good, I haven't needed too much at this stage as it is early days
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Hard to say at this stage, but I think moving forward it will be very helpful when I can starting applying what I learn.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, all of the above to get involved in. Recently, I went to a team volunteering day
Recommendations & Advice
Would you recommend Pearson to a friend?
Yes
Why?
Yes, absolutely - I have been at Pearson for 7 years and love working here. More specifically, the apprenticeship team have been nothing but supportive since I first signed onto my course.
What tips or advice would you give to others applying to Pearson?
Do it!
