Service Desk Analyst Review
at Capgemini
Level 2 Apprenticeship
Customer Service
Inverness / Inbhir Nis
Review Submitted: May 2024
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Service Desk Analyst supporting user with there IT issues
To what extent do you enjoy your programme?
5/5
Very early on, but so far very enjoyable
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Learned more about behind the scenes of IT that supports my existing knowledge of end user fixes
Structure and Support
How well organised/structured is your programme?
5/5
Graet - excellent direction and support from my tutour and online classroom courses
How much support do you receive from your employer?
5/5
Very supportive
How much support do you receive from your training provider when working towards your qualifications?
5/5
Very supportive
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It gives me a better understanding of the fixes I provide
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are - I attended an onsite Apprentice week seminar
Recommendations & Advice
Would you recommend Capgemini to a friend?
Yes
Why?
Supportive employer that likes to promote from within
What tips or advice would you give to others applying to Capgemini?
Be prepared to work on own initiative at the start as much of the knowledge cannot be taught due to the nature of the job
