Senior Invoice Investigation Specialist Review
at Pearson
Level 3 Apprenticeship
Customer Service
Manchester
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My team are a point of escalation for invoice and other finance related disputes. As a senior team member I resolve customer issues and coach colleagues on investigating invoice disputes.
To what extent do you enjoy your programme?
5/5
I really enjoyed the programme. I enjoyed the self driven aspect of the learning process and the format of the apprenticeship that Cambridge Spark provide and the systems they have developed.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt new skills and reinforced existing skills during the apprenticeship.
Structure and Support
How well organised/structured is your programme?
5/5
The programme was very well structed with regular workshops and deadlines. This helped keep me on track through the apprenticeship.
How much support do you receive from your employer?
5/5
I received a lot of support throughout the apprenticeship. From regular meetings with my line manager and support from the Early Careers Programmes Manager to being allows the time to complete the apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received regular time with my subject specific mentor and and my learner success coach. They also provided regular drop in sessions and live workshops.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It has increased my efficiency and ability to complete my role and has allowed me to take on new responsibilities and projects.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are regular social events, and I believe a football team.
Recommendations & Advice
Would you recommend Pearson to a friend?
Yes
Why?
There are opportunities for those that want to pursue them. Pearson is a huge company and there are many possible roles. They are supportive with self improvement, such as my completing this apprenticeship.
What tips or advice would you give to others applying to Pearson?
Pearson is a huge company, when applying for roles don't think you have to stick with that role forever. There are a lot of opportunities.
