Night Porter Review
at Whitbread plc
Level 2 Apprenticeship
Hospitality Management
Maidstone
Review Submitted: May 2024
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Checking people in.
Security.
Cleaning the hotel.
Fixing any issues a guest may have.
Security.
Cleaning the hotel.
Fixing any issues a guest may have.
To what extent do you enjoy your programme?
5/5
Very much. I have a brilliant coach who is always available, should I have any questions.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I've always worked in customer service but never on such an intimate 1 on 1 scale. I'm getting to know how people think and can often resolve a situation just as quickly as it arrives.
Structure and Support
How well organised/structured is your programme?
5/5
Very. The way the website is set out, was a little daunting at first but makes perfect sense. Easy to navigate.
How much support do you receive from your employer?
5/5
My immediate manager (aka assistant hotel manager) is always available with assistance. The hotel manager is harder to get hold of as she works at 3 different sites at different times of the day.
How much support do you receive from your training provider when working towards your qualifications?
5/5
100%. She's brilliant. She gives me clear instructions as to which ones she's thinks I should be doing next and sets me concise deadlines.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Again. 100%. There's so much information that I have been given to help in upcoming situations but also, she coaxes out of me, information that I already know and how it can be utilised.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Not that I've noticed. As soon as I have some spare time, I will definitely look into it.
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
An army is only as strong as the trust you have for the man next to you. With clear goals, all team members can row in the same direction.
What tips or advice would you give to others applying to Whitbread plc?
Get to know the habits of your regular guests and staff. The ability to fit in with a team, will help you so much in the future.
