Customer Service Technician Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Checking my schedule, taking calls, checking my schedule, going on lunch, coming back, checking my schedule, taking calls, then going home.
To what extent do you enjoy your programme?
3/5
Mid. I don't enjoy the aspect of not having any consistency, like things being taken out of your schedule to take more calls.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
The more calls I take the more experienced I become in understanding the product
Structure and Support
How well organised/structured is your programme?
3/5
Mid.
How much support do you receive from your employer?
3/5
Some what a lot.
How much support do you receive from your training provider when working towards your qualifications?
3/5
A little
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I do think we could of had a lot more training on certain aspects of the product that we are now expected to know whilst taking calls.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
A few.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
Everyone there is very friendly.
What tips or advice would you give to others applying to Sage (UK) Ltd?
Know what it is that you are wanting and speak up!!!!!
