Financial services customer advisor Review
at NatWest Group
Level 2 Apprenticeship
Customer Service
SS0
Review Submitted: May 2024
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Helping people with there credit card queries. 7 hour days helping people with general queries to balance transfers, setting up direct debits.
To what extent do you enjoy your programme?
5/5
I enjoy the programme very much and hope to continue this as a long term career progressing up the ladder at NatWest.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i have learnt to be more patient with people and to be empathetic at all times.
Structure and Support
How well organised/structured is your programme?
5/5
the programme is structured well, it can sometimes feel overwhelming when you get sent new work to do but as long as you remain organised and on top of it all then its great.
How much support do you receive from your employer?
5/5
a lot of support especially when serious home situations occur and need to take some emergency time off.
How much support do you receive from your training provider when working towards your qualifications?
4/5
yes LTSB have a work coach that keeps in the loop and up to date on all of us who is great, our Team leader doesn't help as much just helps us key time off and lets us get on with it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
yes definitely helps to perform better as it gradually eases you in to the role making it a comforting process where you feel like you know what your doing when you get started so definitely helps with nerves.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
there is charity evenings hosted by teams regularly which every team gets invited to, they also host quiz nights every few months for charity but no sport teams or team bonding activities.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
I already have done my friend is starting on the next LTSB apprenticeship grad bay in 4 days time after being successful in the boot camp and interview process. Just feel like this role is an excellent opportunity and I wanted to help my best friend out.
What tips or advice would you give to others applying to NatWest Group?
Take the boot camp and grad bay seriously as it does help so much with the interview process and the easing in to the role itself. Be yourself as well and show your willing to go the extra mile
Intern Trainee - Commercial Banking - Customer Products & Propositions
- Internship (1 Month+)
- Manchester
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5
