Customer Support Apprentice Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Morning huddle to discuss our goals for the day and highlight any problems or opportunities.
Take calls from customers and help solve any issues or answer any queries they have about their payroll
Take calls from customers and help solve any issues or answer any queries they have about their payroll
To what extent do you enjoy your programme?
5/5
I love it! It is a great company to work for as every day is different and the people are so kind
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have gained more trouble shooting skills, team working and tailor myself to the customers needs.
Structure and Support
How well organised/structured is your programme?
5/5
The program is really well structured as it is very specific to my job. This is evident through the assignments we have as we have to tailer them to our role
How much support do you receive from your employer?
5/5
So much support! Through 1-2-1s, my manager listening into my calls.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider is great, always quick to answer my queries and always offers to give extra help if I need any
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps me learn about the different customer types which helps me tailor my call to their needs. For example, a driver customer may feel more confident with the payroll where as an amiable customer may need a bit of a hand holding experience
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have Sage foundation days where we do work for an organisation. I once helped create a path for kids in a woodland area.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
Its a great company to work for with a great progression opportunity
What tips or advice would you give to others applying to Sage (UK) Ltd?
Be yourself! That's what they look for the most, someone personable and hard working who is willing to learn.
