Customer Service Apprentice Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I take calls from customers of Sage payroll and try to solve their queries.
To what extent do you enjoy your programme?
4/5
I enjoy the program as it is giving me great experience of a working environment
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt valuable people skills and got better at talking and explaining to people.
Structure and Support
How well organised/structured is your programme?
4/5
Very well organised
How much support do you receive from your employer?
4/5
A good amount of support
How much support do you receive from your training provider when working towards your qualifications?
5/5
Great deal of support
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
As I need to know why my role is important
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Yes there is
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
As it gives you a good platform to develop
What tips or advice would you give to others applying to Sage (UK) Ltd?
Be yourself during the interview
