Customer Service Expert Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne, UK
Review Submitted: May 2024
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Speaking to external and internal colleagues to get the best experience for the customer. Helping solve issues
To what extent do you enjoy your programme?
3/5
A lot, enjoy the team I'm within and how everyday is different
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Problem solving, Maths, English, Communication, It Skills, people management, organisation
Structure and Support
How well organised/structured is your programme?
3/5
Well , good communication between provider and company
How much support do you receive from your employer?
4/5
Alot, help with offline time to do your apprentice work
How much support do you receive from your training provider when working towards your qualifications?
4/5
Alot, push us onto distinction criteria gets us ready for assessment
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
A lot, gives us different experiences of the customers we may face and the challenges that come with that and what we can do to to overcome it
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Sporting events
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
Fun place to work with alot of different opportunities
What tips or advice would you give to others applying to Sage (UK) Ltd?
Be confident, be open and honest
