customer support apprentice Review
at Sage (UK) Ltd
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne, UK
Review Submitted: May 2024
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
my job role involves answering customers queries and concerns to do with their payroll software
To what extent do you enjoy your programme?
3/5
i enjoy the programme i am in, with a balance of classroom learning and completing the job role
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed my customer service skills a lot during my time at Sage, along side my English and maths having to talk to customers all day and make quick but detailed case notes
Structure and Support
How well organised/structured is your programme?
4/5
Sage is very well organised, with clear internal structures with teams and different departments
How much support do you receive from your employer?
4/5
I receive a lot of support from my employer
How much support do you receive from your training provider when working towards your qualifications?
4/5
any support i need from my training provider is given to me
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
some of the training I received is useful to my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
there are some sports events held by other colleagues in Sage
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
its a great organisation which can help people make the most of their social and support skills
What tips or advice would you give to others applying to Sage (UK) Ltd?
make sure to be yourself
