Practice Success Manager Review
at Sage (UK) Ltd
Higher Level Apprenticeship
Sales
Manchester, UK
Review Submitted: April 2024
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is a Practice Success Manager. On a day-to-day basis, my job is to call up the accounts in my customer base and sell them Sage software, help them with any queries or issues, and learn more about their goals for the future so I can support them.
To what extent do you enjoy your programme?
5/5
I really enjoy my programme. My team are all very lovely and are always willing to help me and my manager is incredibly invested in my development and will provide any support necessary for me to progress.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed a lot of my confidence skills, particularly when speaking to customers on the phone as this wasn't something I was used to before I started at Sage.
Structure and Support
How well organised/structured is your programme?
3/5
The role itself is continuously changing just due to the very nature of it, but my manager has ensured that I am constantly developing and feel supported in any new task I am given.
How much support do you receive from your employer?
5/5
I receive a tremendous amount of support. My manager has created an environment wherein I feel completely comfortable to ask for help or more support in a particular area I may be struggling with.
How much support do you receive from your training provider when working towards your qualifications?
3/5
We have monthly coaching sessions, as well as quarterly reviews which include my manager. We also have monthly workshops to go through some of the content included in the module. I also receive feedback for my assignments.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It helps me put the theory into practice more efficiently, for example, we may have done a unit on handling customer complaints and when I was in the situation where I was dealing with a complaint, I had a better idea of how to respond than I would have had prior to the session.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are charity events that I am given the opportunity to attend. I am also given 5 volunteering days where I can pick a charity to do some volunteer work for to help me give back to the community.
Recommendations & Advice
Would you recommend Sage (UK) Ltd to a friend?
Yes
Why?
It is a good company to work for, you feel very supported throughout and it is evident that the management team are invested in your success and rooting for you to do well and will do everything they can to help with this.
What tips or advice would you give to others applying to Sage (UK) Ltd?
Be yourself - they appreciate personality and authenticity.
