Roster Clerk Review
at Realise
Level 3 Apprenticeship
Customer Service
Ipswich
Review Submitted: April 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I manage rosters for about 130 people, I manage their shifts and make sure they are compliant withing their roles, manage their holiday bookings, training and medical bookings.
To what extent do you enjoy your programme?
5/5
This programme has been very useful for me and I use tools learned on daily basis
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed people skills like communication and am better able to tell which way of communication to use when, planning has become more structured and I've acquired tools that help me training colleagues.
Structure and Support
How well organised/structured is your programme?
5/5
I'd say quite well as I have planned meetings with my tutor as well as online trackers that help me keep on track, the modules are well structured and contain all info needed to support me.
How much support do you receive from your employer?
3/5
My manager helps me with advice and finding required info and is an emotional support but finding time off work to learn is not easy.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My tutor provides continuous support and I feel I can call him any time if I have any questions
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have better understanding about my personality and have more awareness of others which helps me at work
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
I recently attended International Women's day event and have attended Inclusivity course.
Recommendations & Advice
Would you recommend Realise to a friend?
Yes
Why?
Because of how easy my tutor makes it for me.
What tips or advice would you give to others applying to Realise?
Think out of the box and don't be afraid to ask questions. Your tutor is there to support you.
