Partner Support Advisor Review
at Booking.com
Level 3 Apprenticeship
Customer Service
Manchester
Review Submitted: April 2024
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Liaising with our supply partners and Cr agents. Investigating customer cases. Negotiating with Supply partners to achieve positive resolution for our customers.
To what extent do you enjoy your programme?
3/5
I enjoy it so far, but sometimes the assignments and expectations could be worded better
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes, conflict resolution and coaching
Structure and Support
How well organised/structured is your programme?
4/5
I believe it’s organised logically
How much support do you receive from your employer?
4/5
My employer allows me to take 1 whole day per week to focus on studying
How much support do you receive from your training provider when working towards your qualifications?
4/5
My trainer is always there for me if I have any questions
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It allows me to learn skills I can use at wokr
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Booking.com to a friend?
Yes
Why?
It’s a great place to work. Competitive salary, great benefits, good working culture
What tips or advice would you give to others applying to Booking.com?
Always think customer first
