Support agent Review
at Booking.com
Level 3 Apprenticeship
Insurance and Risk Management
Manchester
Review Submitted: April 2023
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Coaching, supporting team agents, onboarding training.
To what extent do you enjoy your programme?
4/5
Very interesting so far.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Focus more on self awareness management, and different feedback methods.
Structure and Support
How well organised/structured is your programme?
5/5
Organised and I have a good mentor.
How much support do you receive from your employer?
4/5
I get time off to work on my apprenticeship, although this needs to be self led and organised.
How much support do you receive from your training provider when working towards your qualifications?
4/5
So far, a lot.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have not had the time to experiment anything in my role yet.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
No.
Recommendations & Advice
Would you recommend Booking.com to a friend?
Yes
Why?
Diverse, loads of different people from all over the world. Good perks.
What tips or advice would you give to others applying to Booking.com?
Make sure you work on your self development plan right away.
