End User Services Technician Review
at Pearson
Level 3 Apprenticeship
Information Technology
London
Review Submitted: April 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role is to help the company's users with technical issues in the London office and provide remote support. The work is usually 4 days a week in the office and one day a week from home, which is a study day.
I have had to adapt and learn various roles and tasks, as the work must be performed with internal and external users, different vendors or stakeholders, and other tools and technologies, including physical equipment such as computers, printers, cell phones and audio-visual systems.
I have had to adapt and learn various roles and tasks, as the work must be performed with internal and external users, different vendors or stakeholders, and other tools and technologies, including physical equipment such as computers, printers, cell phones and audio-visual systems.
To what extent do you enjoy your programme?
5/5
I enjoy the hands-on experience, and having a supportive mentor who provides guidance, answers questions, and helps navigate challenges.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
During the apprenticeship, I gained hands-on experience in various aspects of the field, such as networking, hardware installation and maintenance, software troubleshooting, system administration, cybersecurity, and technical support.
I have had to adapt and learn various roles, tasks, tools and technologies, including physical equipment such as computers, printers, cell phones and audio-visual systems.
I have had to adapt and learn various roles, tasks, tools and technologies, including physical equipment such as computers, printers, cell phones and audio-visual systems.
Structure and Support
How well organised/structured is your programme?
5/5
The program is clearly defined with learning objectives that outline the skills and knowledge I am expected to acquire by the end of the apprenticeship. The program provides opportunities to apply the knowledge learnt in real-world scenarios. It is very complete.
How much support do you receive from your employer?
5/5
I have a very supportive mentor that enhances my apprenticeship experience. He provides guidance, answers questions, and helps me navigate challenges. As well, I feel valued and respected making the experience more enjoyable.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The program provides access to resources such as online courses, and training materials. On top of these, there are support services such as career counselling and academic advising by the Apprentice HR - Talent Acquisition team
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have developed the skills and competencies needed to perform the duties effectively which will open up opportunities for my career progress.
I think I gain knowledge in a particular area which makes me more valuable in my role.
I think I gain knowledge in a particular area which makes me more valuable in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there are events, webinars, and conferences.
Recommendations & Advice
Would you recommend Pearson to a friend?
Yes
Why?
Overall, Pearson apprenticeships offer a combination of reputation, flexibility, industry relevance, and support that make them a compelling choice for individuals looking to kick-start their careers through practical, hands-on learning experiences.
What tips or advice would you give to others applying to Pearson?
Tailor your resume and cover letter to the specific role you're applying for at Pearson. Highlighting how your skills and experience directly relate to the job description, demonstrating your enthusiasm and suitability for the position.
