Front of House Staff Review
at Whitbread plc
Level 3 Apprenticeship
Hospitality Management
Birmingham
Review Submitted: April 2024
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am to keep the hotel running smoothly, greeting guests and making sure I offer the best customer service.
To what extent do you enjoy your programme?
4/5
I do enjoy the learning. There are times when it becomes a little fraught and need a break but absolutely love learning new skills
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I've learnt lots during my apprenticeship and my job role.
Structure and Support
How well organised/structured is your programme?
4/5
Out of 10 I'd say 8. I do think just the management on my side could do with a bit more support on guiding students to complete the course
How much support do you receive from your employer?
3/5
Complete support on the basis of helping the best they can, but they need a little more guidance to knowing what is expected.
How much support do you receive from your training provider when working towards your qualifications?
5/5
100% and when needed they are always there to help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Loads more I feel I deal with situations better and know more skills to help with dealing with customers.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
No
Recommendations & Advice
Would you recommend Whitbread plc to a friend?
Yes
Why?
Great staff benefits
What tips or advice would you give to others applying to Whitbread plc?
Make sure you ask all the questions and be open to learning and trying new things
